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Re: Warranty for Battery

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Battery warranty is the same as the other hardware and this is industry standard since the battery is consumeable. Have you tried running a complete diagnostic on the battery from within the HP Support Assistant or the UEFI pre-boot diagnostics? 19 months is a bit of a short life for a battery but it depends on how it was used. 


Re: How to replace HD with SSD in Pavilion 14-al003ne

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Here is the service video on your model showing SSD replacement:

 

https://h20574.www2.hp.com/results.htm?SID=10862154&MEID=65618DC0-D54F-403A-B3DA-F4E22780C9BF

 

And the Service manual:

 

Manual

 

The SSD support is limited to SATA type such as the Samsung Evo 860. There is a dedicated M.2 slot so you can have an M.2 plus a hard drive. The video shows it but the M.2 slot is on the other side fo the battery from the hard drive. 

 

Post back with any other questions and please accept as solution if this is the info you needed. 

 

 

Re: replacement thermal paste

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Thank you, very cool. The video looked .. the video became available after clicking on the "Heat sink".

Re: replacement thermal paste

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David also thanks for the instructions!

bios update

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hello community, i have an elitebook 840 g1, and in result of heating issue i have just updated it's bios version for the last one, after that, my pc works so slow and the used CPU is 100% even i am not starting any important softwares, but sometimes it works normally,
i have tried many suggesions by the community but it doesn't work.
if there is any solotion, i will be thankful, if not, can i install the old bios version which i don't remember.

 

note: the heating issue is still exist.

Re: HP Elitebook broken by a Hard Reset

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I got it. I removed all conections from motherboard and its return to work. Thanks for attention!

Re: How to replace HD with SSD in Pavilion 14-al003ne

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Is a combination of Hard drive and M.2 ssd better than a stand alone SSD like samsung 860 evo both in price and performance?

M.2 SSD on HP 15-bs625tx

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Hi all,

Can my notebook 15-bs625tx take NVMe SSD? My motherboard details are below:

Manufacturer Product  Version
HP                      832B      23.61

Thanks in advance. 

 


Keyboard and touchpad not working

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When I turn my HP laptop on, sometimes both my keyboard and touchpad don´t work. I restart it using touch-screen or external mouse which always helps. But it´s really annoying as it happens a lot. The problem persists even after resetting the computer to the default settings. Any tips?

Motherboard mpn

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Hi. I have laptop hp 250 g1        Serial 5cg3394qzp ......

Which motherboard have...          mpn ??????????

Re: M.2 SSD on HP 15-bs625tx

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Hi,

Your PC only supports M2 SATA3 SSDs as we can see on page 3 of the service manual. You can choose your desired capacity and brand such as the M2 Samsung 860 Evo or similar.

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Re: Motherboard mpn

Re: replacement thermal paste

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Your welcome.

Let me know if you need any further help.

 

All the best,

David

Re: Rubber seal coming off

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Hey there! , Thanks for stopping by the HP Support Forums!

 

I understand the rubber feet on the laptop is peeling off and you need the replacement part number.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Please share the product number of your laptop to assist you better.
 

As you have not shared the complete product details, I might not be able to give you accurate details.

 

However, I found the user guide for Pavilion DM4 and found the part number for rubber feet.

 

Rubber feet 608228-001

 

Refer the maintenance and service guide of the laptop for more information. Click Here

 

Note: Refer page 41 for more information.

 

You can purchase the part from HP parts store using this link.

 

Or you can contact HP phone support and get your PC serviced for free if the unit is still under warranty.

 

Please contact HP phone support using this link. Click Here

 

 

Hope this answers your query!

Have a great day! :-)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

The speaker is hissing whenever I play sounds, and even after I stop them sometimes

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Hello, I have the Envy 15. Since October last year, I have been suffering from an annoying buzzing. I started by ruling out software issues, ending up formatting the laptop and reinstalling everything (the sound was awfully high during the format). Nothing changed. So I was stupidly sure it was a heat issue. I bought a thermal paste to spoil my dear CPU. Nothing changed. It was clear then; it is a fan issue, so I bought a new fan and I replaced it myself. Nothing changed. I investigated more and I found out how stupid I was, (it was my first time trying to rely on myself; some sympathy is expected), the problem was with the speakers!
I finally paid attention to the fact that the hissing does happen only when I play videos or soundtracks, particularly if the laptop is plugged in. However, during the last month, the thing has been escalating and I may have the hissing the whole day unless I unplug the laptop and operate on the battery.
Why I am sure it is the speaker? (I think no one should trust me after reading above) I opened the laptop and I put my two fingers on the cones, the hissing stopped. I did it many many many times, I was enjoying it.
What do I need, I need to know if you think it is really a speaker issue. (can I replace the speaker myself?). Obviously, I am past the guarantee, and I don't want to pay anyone to do it, I am a poor student.
Ok, I think I am partly posting this to show off; I made a lot of efforts it was an achievement for me.
Thanks


Re: How to replace HD with SSD in Pavilion 14-al003ne

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Adding an M.2 allows you to keep using the hard drive for storage hence you can get by with a smaller and cheaper SSD. But a SATA M.2 and a 2.5 inch SATA SSD perform about the same. So theoretically you save money adding say a 256 M.2 as opposed to installing say a 1 TB 2.5 inch SATA SSD. Performance is about the same. 

Re: Ram slots

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At the moment I have 8 gig of ram as delivered. I have received conflicting information, but yours seems least valid.

 

I have not opened up the unit, but Best Buy said 16 gig was max and only one slot - HP says 16 gig max and two slots with 8 gig in one slot - Iknow if yuo put (2) 16 gig chips in each slot and the unit will not support 32 gig, it will not recognize the second chip and will simply run on 16 gig.

 

I'm getting ready to expand the memory and need to know if the MB has 1 or 2 slots - 1 means I need 16 gig x 1 - 2 means I can use 8 gig x 2 or 16 gig x 1 - I don't need 32 gig.

 

Thanks, but have you cracked the case and made the upgrade?

Re: Ram slots

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My machine currently has 8 gig of ram - I believe 8 x 1 - I want to upgrade to 16 gig - I am trying to predetermine if I need 8 x2 oe 16 x 1

Re: Problem with hardware

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Hi:

 

The code you received, Hard Disk 1 Full Test Failure, means that you will have to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook.

 

The hard drive R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05227925

 

You can replace the 1 TB hard drive with any brand 2.0" x 7.0mm thick notebook hard drive.

 

If you don't need the 1 TB of storage space, you may want to opt for a better performing, normally more reliable solid state drive (SSD).

 

I use this one in two of my HP desktop PC's and 2 of my HP notebook PC's.  It works great.

 

https://www.amazon.com/SanDisk-240GB-Solid-State-SDSSDA-240G-G26/dp/B01F9G43WU/ref=sr_1_3?hvadid=77790522816179&hvbmt=be&hvdev=c&hvqmt=e&ie=UTF8&keywords=ssd+sandisk+plus+240gb&qid=1548166465&sr=8-3&tag=mh0b-20

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

After W10 installs, you can install the drivers and available software from your notebook's support page...

 

https://support.hp.com/gb-en/drivers/selfservice/hp-14-an000-notebook-pc-series/10862293/model/13443049

could i customize again?

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I bought spectre 360 3weeks ago. But could i customize display ? Or how can i customize display to 4K?  

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