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HP Omen 17 with swollen battery

January 22, 2019, 1:26 am
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For the past few weeks I noticed from time to time my trackpad wasn't quite responding correctly. So yesterday I figured enough was enough and decided to see what was up. I opened up my laptop to make sure the SSD I installed previous was still secure, as it was right next to the trackpad I figured maybe it was a little out of place and pressing on the case, and noticed the battery was bulging!

 

I only purchased the laptop in May 2017, I really don't think a battery should be in this bad shape in under two years. I was about to look for a relacement battery, but since this is so soon would a replacement maybe still be covered by a warranty?

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Increase RAM

January 22, 2019, 1:32 am
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Hi. I'd like to increase RAM on HP Pavilion 15-n063sr. Could you tell me, which one shuold I buy(capacity, frequency, timing, etc)?

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cooler

January 22, 2019, 2:09 am
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How to align the speed of the cooling fan. A few days ago I bought a monoblock, the fan does not work monotonously, but cyclically, like in a parabolle, it really gets on my nerves when you work in silence. How can the fan be equalized so that it works at constant speed with minimal load on the device?

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Re: Update not able to download

January 22, 2019, 2:16 am
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Hi

 

Welcome to the HP Support Community.

 

Sorry for the late reply. This is a known issue at the moment with no 100% official solution or workaround. An update has been pushed via Windows Update and it fails to install.

 

The update is not that critical and you may want to temporary hide it until the problem is resolved on the "back end" (kind of).

 

* Try downloading this Microsoft uitlity to hide the update >> https://support.microsoft.com/en-us/help/4026726/windows-hide-windows-updates-or-driver-updates

 

* More info >> https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...

 

 Let me know if issues or questions.

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Re: How can 2 RAM sticks can be inserted if only 1 RAM slot is provided? HP 1000-1b10AU 14-inch Lapt

January 22, 2019, 2:28 am
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Dear sir,

I checked out the RAM slot. There is only one slot. Enclosed is it'shp PC RAM slot.jpg photo.

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Re: Laptop cant recognize my SSD

January 22, 2019, 2:51 am
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Hi! , Welcome back to HP support community.

 

I understand the SSD you replaced is not getting detected on the PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Are you using an HP genuine part on the PC?

 

Are you trying to boot from the SSD?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Since the part you have replaced has not been tested or tried from HP. I would recommend you to use HP genuine parts on the PC.

 

Please find the list of the supported hard drive and part number for hard drives listed below.

 

1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005
750 GB, 5400 rpm, 9.5 mm 634250-005
500 GB, 5400 rpm, 9.5 mm 669299-005
500 GB, 5400 rpm, 7.0 mm 683802-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel processors 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel processors 732001-005
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm, for use with computer models with Intel processors 732000-005
Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive retention
brackets, and hard drive connector cable).
732071-001

 

Refer the maintenance and service guide of your laptop to know more information. Click Here

 

Note: Refer page 59 for more information.

 

You can purchase the part from HP parts store using this link.

 

Also, you can try restoring the BIOS to default on your PC and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Try updating the Chipset driver and BIOS on the PC to the latest version.

 

You can update the drivers on the PC using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Hope this answers your query!

Have a great day! :-)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Migration of OS from HDD to M.2 SSD and make HDD as storage device

January 22, 2019, 2:57 am
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I am upgrading from HDD to samsung evo 860 sata M.2 SSD in my HP 15-bs576tx laptop.

I have some querries:

1. How to change M.2 SSD protocol to AHCI ?

2. Should I reinstall new window on SSD or clone existing HDD OS using samsung data migration software?

3. Is it worth to copy existing OS to new SSD? will it affect performance of SSD?

4. If no any issue to copy OS, how to make M.2 SSD bootable and use HDD as storage device.

 

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Touchpad

January 22, 2019, 3:03 am
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I have problems with my touchpad, stopped working

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Re: Broken screen

January 22, 2019, 3:03 am
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Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to get the screen fixed.

 

I'll be happy to help! As this is a hardware issue the computer needs to be serviced. Please reach out to the Phone Support team in your region to know about the service options for your computer. 

 

Hope this helps!

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: Broken screen

January 22, 2019, 3:07 am
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Hi,

If the PC is no longer under warranty you could try the fix yourself or at local trusted computer technician. If you provide the exact model or product number we can take a look at what the parts are you need and the cost involved. Here is link to HP support page showing how to find the model or product number:

https://support.hp.com/ca-en/document/c00033108

 

Let meknow,

David

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Envy 15 as100 max supported RAM?

January 22, 2019, 3:18 am
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Hello everyone.

 

I want to upgrade my current memory (2x4GB) to more memory. I read online and tried to find how much is the maximum amount of memory that can be installed in my notebook, but couldn’t find something clear. Some said max is (2x8GB) and some said (2x16GB) and I don’t really know how to figure this out.

I don’t want to order an expensive memory and then find out that it wont work with my notebook.

 

Thank you in advance.

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Re: Envy 15 as100 max supported RAM?

January 22, 2019, 3:23 am
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Hi,

Your PC will support 32GB of DDR4 2133Mhz RAM (2x16GB) even if 16GB is mentioned in service manual.

There are two slots. You can purchase from your preferred brand such as Crucial, Samsung....

On page 33 of service manual you can see the steps to upgrade RAM:

http://h10032.www1.hp.com/ctg/Manual/c05219344

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

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How to replace HD with SSD in Pavilion 14-al003ne

January 22, 2019, 3:26 am
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Hi,

I want to upgrade from  HD to SSD on the laptop HP Pavilion - 14-al003ne.

I'd like to know about compatibility and if there is a tutorial to access the hdd somewhere.

And does anyone know that my particular model support M.2 drive?

Thanks in advance

 

Best regards

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Warranty for Battery

January 22, 2019, 3:23 am
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I  purchased an HP Pavilion x360 14-ba073TX laptop from online hp store. My order number was order no-917003 dated 30 June 2017.

It is since  a month that the laptop's battery backup is reduced and sometimes it goes off suddenly. The one year warranty has expired but since the laptop is just one half years old, can I avail any other warranty for its battery. 

HP should take responsibility for such a short life of the battery in the notebook which I purchased in 73000. The battery usually should run perfectly fine for at least three-four years in laptops of this cost.

 

 

 

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Problem with hardware

January 22, 2019, 3:42 am
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My laptop turns of but after around 10 minutes it freezes. I tried the go hardware diagnostics troubleshooter, the fast check passed but the extensive test failed, the test shows the following info:

 

Hard drive long DST check:Failed

Hard drive 1 - primary HDD bay*

Test Name: HPAdvSysDiag_System
Failure ID:  9CX1A4-8MV9GM-MFGGQJ-619103  
Product Number: Y6H04EA
Serial Number: 5CG71169KG
 
what does this mean, do I have to buy a new hard drive?
My warranty has run out, which hard drive do I buy?
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Re: How could i upgrade my 15-bc010nt?

January 22, 2019, 3:47 am
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firstly guide is not for bc010nt, (for bc300series) 

and you do not offer a solution.

why just cannot upgrade ram? 

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Re: How could i upgrade my 15-bc010nt?

January 22, 2019, 3:53 am
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i want to buy samsung 860 evo m.2 sata 500 gb. 

is it really compatible? or has to be 250gb or else...

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Laptop no longer turning on

January 22, 2019, 3:53 am
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I have a HP Zbook G3 which no longer turns on. When trying to charge the ligt next to the port is on however the power button flickers and seems incredibly dim.  I have left the device on charge for extended periods of time and attempted to boot with the charger connected. I have tried to use other chargers however they are probably not compatible because of the 150w input for the Zbook.  I belive the issue is caused by a faulty charger or battery. I would like to be sure though because parts for the zbook are rather expensive.  Could the issue possibly be caused by a faulty button?

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Re: Laptop no longer turning on

January 22, 2019, 4:02 am
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The Zbook 15 G3 has a unique adapter with a USB-C and barrel connector both on the same device. If the power button is not lighting up right I would be initially suspicious of the power supply. I know they are expensive but I think a replacement power supply would be the first thing to try. I personally have a Zbook 15 G3 and a dock. The dock provides a second power button. If you completely run out of ideas if you sent it to me I can try the extra AC adapter I have and to connect it to the dock and see if it turns on with the dock button. However, I suspect the problem is more likely to be the motherboard. The power supply or power button are not impossible to be the problem, just less likely. 

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Re: How could i upgrade my 15-bc010nt?

January 22, 2019, 4:02 am
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i want to buy samsung 860 evo m.2 sata 500 gb. 

is it really compatible? or has to be 250gb or else...

also is ddr4 2133mhz SAMSUNG CHİP HLV-PC17066D4-8G x2 compatible too? 

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