I have tried all of the mentioned solutions, still no touchpad functionality/same place as my original post.
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Re: No mouse cursor/touchpad function as of 2019 Windows update rollouts
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Compatible M.2 SSD upgrade devises- Confirmation Please
Hi
Is it possible to clarify the position on M.2 SSD upgrade compatibility for the HP EliteBook 840 G4. Althought it seems from 1 previous post reply (from Erico) that the Samsung Evo 960 m.2 NVMe is compatible this was not so clear in another forum expert reply (Huffer)!
So can you confirm compatibility for these (super fast) M.2 SSDs:
Samsung Evo 960 Evo
Samsung Evo 960 Pro
Samsung Evo 970 Evo
Samsung Evo 970 Pro
And, if compatible is there any SSD capacity limit on the maniboard eg 512 Gb ? - will it take 1Tb capacity ?
Most kind
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External GPU
I am looking to put an external GPU on my 15-R210DX. Is this possible? Does it have an open m.2 slot? How would this work?
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Re: Ram slots
OK. Good luck!!
I was going to leave it at that. Have you followed any of the links or info I provided above??
Here is your model 17-by0053od spec page:
So, it has a i3-8130U CPU. Now if you go to page 2 of service manualyou can read:
Two memory module slots (7th and 8th generation Intel Core processors) with support for 16GB (2x8GB)
http://h10032.www1.hp.com/ctg/Manual/c06148960
However having been here for quite a long time and seeing what many users have upgraded to we have seen that HP DDR4 notebooks will run with 32GB of RAM (even if you do not need it)
I believe the info is quite clear. However, since you believe it is least valid. Good luck and so long!!!
David
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Re: Laptop screen blank, unable to switch off
Hey there!
I understand you have issues booting into the PC & Also, you have issues shutting down the PC.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Are you able to boot into BIOS or F2 page from the PC?
Please share the product number of the PC to assist you better.
Excellent description and a great diagnosis done. It is greatly appreciated.
As you have issues powering off the notebook using the power button. It certainly looks like a hardware issue with the PC.
Replace the faulty power button board on the PC. Please find the part number listed below.
Power button board (includes cable) 774599-001
Refer the laptop user guide for more information. Click Here
Note: Refer page 47 for more information.
You can purchase the part from HP parts store using this link. Click Here
Performing a hard reset to resolve a blank screen issue.
Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset:
Turn off the computer.
Disconnect all peripheral devices and remove all USB devices and media cards.
Disconnect the AC power adapter.
Press and hold the power button for at least 15 seconds.
Reconnect the AC power adapter.
Turn on the computer.
If you are able to boot into BIOS try the steps recommended below to restore BIOS to default.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes.
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.
Refer this article to further troubleshoot no boot issues with the PC. Click Here
If the issue still persists after trying out the steps. Please contact HP phone support for service options.
Contact HP phone support using this link. Click Here
Hope this helps!
Have a great day! :-)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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upgrade ram
ı want to upgrade my ram and ssd . which product do you recommend. how can ı do it by myself. is there any youtube video or stg.
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hex/Torx tool size
If you know for certain the size of the hex/Torx wrench tool that is used to open the cover of this computer, will you please let me know? -- e.g. T5, T6, T7?
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related with charging issue
whenever i charge my pc ,after 70% the problem is always starting after it. It automatically stop taking charge and after around 30seconds, its start charging and then at a time jst after 5 or hardly 10 seconds it will again stop takin charge and this will go on ...
but after the charge reach 85% now its stop taking charge totally, i face this problem since 1 month
i also troubleshooting this problem through hp diagnostic (f2 key ) , it dose't find any problem said everythings is fine
and i also check my adapter and power chord ,i was not found any brick on my adapter, my adapter is working properly.
so plz tell mem how can i solve this ??
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Re: Keyboard Backlight working on day 1, is not working after updates.
It is great to have you back and your patience is greatly appreciated.
I recommend you contact HP phone support as it looks like a hardware malfunction.
Here is how you can get in touch with the phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Good day! Take care :)
Cheers!
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No warranty support
I am unable to get any support online for a HP ZBook which is still under warranty.
Their mentioned phone number is not working, the automated chat continously stated "I'm sorry I wasn't able to provide a solution, I'm still learning. How would you like to continue?", I am not getting through to a person.
Product NumberJ8Z86ET
HP support error code: PG9WXL-81X9GH-MFGK61-C0DN13
Does anybody have a valid UK number for warratny cases?
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Re: Ram slots
Your welcome.
Let me know how it works out.
Regards,
David
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Finger Print scanner not working
Hello, We have been unable to get the finger print scanner working on our laptop, It doesnt seem to recognise a finger at all but all appears to be working in device manager, We have also tried an updated driver but this did not help / our laptop is standard out of the box received just before last Christmas. Many Thanks
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Re: Ram upgrade
Here's the Service Manual:
The important points are that it has 2 slots. Manual says non-accessible not customer upgradeable but you are permitted to remove the rear cover for memory or storage upgrade and keep the warranty as long as no damage is done.
Uses DDR4-2666 SO-DIMM. Manual says 16 gigs maximum but it has been proven many times that DDR4 models can actually take 2 x 16 = 32 gigs total memory. The 2666 memory will actually run at 2400 mhz but you need to buy DDR4-2666 modules.
Post back with any other questions and please accept as solution if its the info you needed.
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Re: Does 14-bp013ur support nvme?
Here is the Service Manual:
Supports SATA M.2 only. You have obviously already opened it so I will not link a picture of the inside.
Common error: its not the M.2 slot that has a "key": all M.2 slots are the same two-chambered arrangement. It's the SSD that has a key and NVME are commonly, but not always "M" keyed, and SATA are almost always B + M. Either will physically fit into an M.2 slot but as you have seen: just 'cause it fits don't mean it works.
So trade in the 970 Evo for an 860 Evo and you will be good to go.
Post back with any other questions and please accept as solution if its the info you needed.
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My laptop is plugged in but my battery won't charge
Since a recent Windows 10 update my battery isn't charging when my laptop is plugged in. I searched here and found a solution! Or so I thought. It was the same solution I had found on the HP diagnostics which I had tried and it didn't work. But I tried it again and it still didn't work.
Does anyone know of any other solutions than the one offered by HP?
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Battery Swelling causing trackpad to bend and not work, laptop does not sit flat anymore.
Trackpad is bending and I don't know what to do. I'm thinking it is a battery swelling problem. The laptop does also not sit flat anymore. This is really getting in the way of my school work. Laptop is about 1 1/2 years old now and I still have to check if it is on warranty.
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Ram upgrade
Maximum ram and HDD upgrade
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Re: Windows Hello vs HP IR camera
I appreciate your efforts for writing back to us.
I'm happy to know after updating the windows to the latest version your issue got resolved.
If you have any queries in future related to any HP products, you can always reach out to us.
We will try our best to help you out.
Take care,
Have a great day! :)
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Re: Battery Swelling causing trackpad to bend and not work, laptop does not sit flat anymore.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
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regarding to 14-df0023cl memory upgrade
Hi
I just need one more extra 4gb ram to upgrade the 14-df0023cl to 8gb.
Can any one tell me that if there is any way to find the ram that matchs the oem came with the system. Witch is kingston HP26D4S9S1ME-4. I've been google that for hours and found nothing. Please help, thanks!
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