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Re: Can't change backlight in Bloc Num section - OMEN 15 Laptop

January 31, 2021, 3:34 am
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Hi, thanks for your help.

 

I've seen that from my dashboard there's a a BIOS update version F.21 Rev A, and the one that I have in my machine is version F.19, so probably I need to upgrade.

 

The question is: why the HP Support Assistant does't pop-up the BIOS Firmware update when I search for updates? I've seen that version F.21 has been released at the end of December 2020, so it's a month now but the Support Assistand still didn't propose me that update. Is it safe to do it manually?

 

Thanks again for your kind help,

Lorenzo

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Replacement battery

January 31, 2021, 3:35 am
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Hi, my laptop has been great, but as sometimes happens the battery failed, so I went to the HPshop and purchased a new battery which was great but only lasted 10 months and failed, so I went back and purchased a new battery 18 days ago. The hp assistant is reporting battery failure and advising change of battery. I was not happy at my battery lasting 10 months but accepted it; however, 18 days is not good enough, do HP batteries have a problem? Can anyone enlighten me on this problem? Penfit

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FailureId = QE5N00-882AGW-MFPX6J-C7UF13

January 31, 2021, 3:38 am
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Help me identifiying the FailureId = QE5N00-882AGW-MFPX6J-C7UF13

What this mean? It say status is Corrupt Capacity

 

here the test result:

TestVersion = 1.17.7.0 TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af Instance = 1 StartTime = 2021-01-31T12:06:22 ExecutionDuration = 00:00:35 Result = ExecutionFailed ErrorCode = 61f FailureId = QE5N00-882AGX-MFPX6J-C7UX13 ================================================== BatteryCheckResult: 13 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: False Primary_ACAdapterOK: True Primary_ACAdapterStatus: False Primary_TestResult: CORRUPT CAPACITY Primary_DesignCapacity: 37440 mWh Primary_FullChargeCapacity: 42393 mWh Primary_RemainingCapacity: 29880 mWh Primary_MaxError: 2 Primary_CycleCount: 5 Primary_Temperature: 20 deg C Primary_Voltage: 15396 mV Primary_Current: 65019 mA Primary_DesignVoltage: 14400 mV Primary_Status: 192 Primary_SerialNumber: 00088 05/20/2020 Primary_ManufacturerName: 131-24-72 Primary_BatteryCTNumber: N/A Primary_Warranty: 1 Primary_CalibrationType: 3 Primary_ChargeControl: NotSupported Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 100 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 300
 
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install msata ssd

January 31, 2021, 3:47 am
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I have an Elitebook 8570w with 500gb Samsung Evo ssd installed as OS drive. I would like to add an msata for additional storage (2tb is what im wanting) Does the msata slot have a max size limit on drive storage allowed in slot?

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All HP Spectre x 360 Motherboard Burning out

January 31, 2021, 3:50 am
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It's very bad on the part of HP ...2 years back I purchased the Hp spectre x360 15-bk112dx  laptop considering its a premium laptop. But I was totally wrong. Just after using it just for 2 years it's motherboard burnt out. I also read on Hp community that maximum spectre holders having same issue of motherboard burning out . And cost of replacing the motherboard is radiculously very high,  nearly half of the cost of  laptop. Why don't Hp recall all the Hp spectre series to settle the issue.

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help with older HP laptop

January 30, 2021, 10:14 pm
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So HP...thanks alot, i have a laptop with literally 4 different model #'s all valid when searching for drivers and bios updates,  here goes... ok so on the lcd bezel it says DV2000 on the Bottom it says Model DV2500 and then next to that on the same label it says DV2840SE and then when the bios boots it says DV2700 it has a AMD Turion x2 CPU the problem i am having with it, is this...it runs flawlessly, charges flawlessly,  the 1 problem is when you shut down, if you try to restart immediately, or without waiting 5 minutes,  you press power button, it lights up fan spins then it shuts down after like 2 seconds, if you press again immediately it runs for even shorter time,  THEN if you LET IT SIT LIKE 5 MINUTES and power on,, it's fine...will run for hours, no freezing no nothing, just flawless operation.  I am suspecting some bios corruption or wrong version due to the different model #'s i currently have F28 i reflashed with F24 same problem so i went back to F28 because it's the latest,  but hose other models have different bios revisions and i am afraid to try others, the one i used was for the dv2840se.  unfortunately since this is older HP conveniently removed all info about it from their site,  HELP

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Re: Looking for a battery replacement for HP ENVY Notebook - 15-ae104nx

January 31, 2021, 4:04 am
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Dear Huffer,

Many thanks for your response.

Just wanted to double check as my laptop is HP Envy Notebook 15 ae104nx. Will the suggested battery would work? Once I order it would be difficult to replace me.

Also, I checked with Aramex, none of them ship batteries directly to Doha.

Appreciate if you have any suggestions how others order outside USA.

Thanks

Sayeed

 

 
 
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SSD Slot on My NoteBook

January 31, 2021, 4:47 am
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Hi Chapms, I wish to add SSD on my lap, before that I want know that there have an empty slot on my laptop (HP notebook 15-da1007ne).

 

if it possible which type SSD is best option?

 

if not, can i remove my optical drive and inster a SSD there?

 

I hope your reply soon as possible

 

@

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Re: Battery draining fast

January 31, 2021, 5:08 am
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Then make a warranty claim and HP will replace it...we can't do that for you from here.

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Re: Looking for a battery replacement for HP ENVY Notebook - 15-ae104nx

January 31, 2021, 5:11 am
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Re: Memory Upgrade Instructions and Specifications

January 31, 2021, 5:33 am
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Re: SSD Slot on My NoteBook

January 31, 2021, 6:06 am
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Hi:

 

Below is the link to the service manual for your notebook.

 

HP 15 Laptop PC Maintenance and Service Guide

 

The supported drive types can be found in Chapter 1.

 

Your notebook has a M.2 slot that supports both SATA and NVMe SSD's.

 

NVMe SSD's are considerably faster than SATA SSD's, but they do run hotter due to the fast drive speed.

 

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Re: Two finger scrolling not working

January 31, 2021, 6:29 am
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I had to reset my laptop to factory settings for other reasons, and the problem seems to have been solved (for now)

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Re: install msata ssd

January 31, 2021, 6:33 am
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Here is the Service Manual:

 

Manual 

 

mSATA mSSD is not mentioned. There is a WWAN slot that will take a mSATA form factor device (see p. 69 of the Manual). 

 

It is reported that the system will mount an mSSD placed in this slot for storage, but it cannot be bootable. There may need to be an adjustment in the BIOS to switch from WWAN to mSSD on the slot. 

 


1. During Boot, go into the BIOS F10 option;
2. Select system configuration;
3. Select Built-in device options;
4. scroll to MSATA;
5. Check MSATA.

 

There is no capacity limit. 

 

https://www.amazon.com/m-SATA-Drive-Compatible-Lenovo-IdeaPad/dp/B08245GX5V/ref=sr_1_4?dchild=1&keywords=msata+ssd+1tb&qid=1612103542&sr=8-4

 

Post back with any more questions and please accept as solution if this is the info you needed. 

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SSD M2 for HP Notebook 15-bs080na

January 31, 2021, 6:42 am
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Hi, I would like to upgrade my laptop ( HP Notebook 15 bs080na)  with an SSD card. I want to know what type of M2 SSDs are compatible with my model? I am not very good with this kind of stuff so any help would be amazing

Edit: Not sure why the pictures won't post. The slot for the SSD says M2X3 if that's any help

20210131_140846.jpg

 

20210131_140840.jpg

 This is a picture of my motherboard. Zoom in if necessary.

I already tried to install this but it didn't fit? https://www.amazon.co.uk/Blue-SN550-500GB-High-Performance-Pcie/dp/B07YFF3JCN/

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Re: FailureId = QE5N00-882AGW-MFPX6J-C7UF13

January 31, 2021, 6:36 am
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The battery is bad and needs replacement. 

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Re: FailureId = QE5N00-882AGW-MFPX6J-C7UF13

January 31, 2021, 6:37 am
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Hi,  

 

Here is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
QE5N00-882AGW-MFPX6J-C7UF13OKXXXXXXXXXX1/30/2161FPowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1 Corrupt Capacity

 

The reports generated by these failure codes provide very little useful information and devote most of their energy to providing your notebook's serial number.

 

I would suggest that you will need to replace the battery in order to resolve the problem.

 

Below is the link to the service manual for your notebook.

 

HP Pavilion Notebook (Intel)Star WarsTM Special Edition Notebook Maintenance and Service Guide

 

You can use the battery part number listed in chapter 3 of the manual, or the one from the parts list for your notebook.

 

Product Number : P1R95EA 
Description : HP Pavilion Notebook 15 
RoHS Status : COMPLY_1.00
 

 

Component BOM (OEM S/N BOM)Click to Expand/Collapse
Assembly Part Number Part Description Qty
691160-963SODIMM,8GB,PC3L-12800,Samsung1
753559-001ADPTR 65W nPFC Smart RC 4.5mm,Liteon1
792204-001WLAN RT SANJI BGN 1x1 BT4 CB1
798914-2D1PNL,15.6HD BV WLED SVA 45%220neDP FL,LGD1
800009-221BATT,KI04041,2.8AH,DYN/LGC1
804079-B31ASSY,KBD AHS ISK STD TP PA CH1.0 INTL1
809414-010Assy,BU IDS DSC 940M 4GB i5-6200U CH1.11
820286-6C1DRV,STD,DVDSM,SATA 9.5mm1
820916-001HDD,1TB,5400RPM,HYB8G,TSB, MQ02ABD-H1
821227-001DPK, WIN 10 HOME STD1
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Do you think my laptop has a thunderbolt c?

January 31, 2021, 6:40 am
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I wanna buy an external videocard, but how can I do it? Do I need to disassemble the laptop, cuz I don't wanna lose my warranty.

 
 
 
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Re: I want to upgrade my notebook

January 31, 2021, 6:44 am
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Hi:

 

Below is the link to the service manual for your notebook.

 

HP 15 Laptop PC Maintenance and Service Guide

 

The memory upgrade info and supported drive types can be found in Chapter 1.

 

Your notebook has a M.2 slot that supports both SATA and NVMe SSD's.

 

NVMe SSD's are considerably faster than SATA SSD's, but they do run hotter due to the fast drive speed.

 

HP indicates the max memory is 2 x 8 GB but most notebooks with Intel 8th gen core processors can take 2 x 16 GB of memory, as indicated by the Crucial memory report below.

 

Memory RAM & SSD Upgrades | hp - compaq | hp 15 series | HP 15-da0006np | Crucial.com

 

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Re: My PC won't turning on after installing new SSD

January 31, 2021, 6:47 am
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