Hi@al-so, Welcome to the HP Support Community!
Please find the Maintenance and Service Guide for your HP Laptop - 15-gw0041ur And use the HP Parts Surfer to find the part number.
Hope this helps! Keep me posted.
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Hello,
I updated the BIOS of my laptop now after charging the battery to 100% and executing a "System extensive TEST" , I found out that first time the Battery check Passed, but when I executed it from Hp software diagnostics software It showed a WEAK result ( see attached screenshot )
Now I am encountering an odd behavior in my battery sometimes it drops from 70% to 0% randomly and the Discharge Counter is now showing 4/30 like the number of times this happened
Does this mean that after 30 discharges the battery would die and become useless that's really a shame because the laptop is just 2 years old only?
Does any one have suggestion for me? thanks!
Hello @Praveenbv
Thanks for the instruction.
Removing the battery and replug it i am afraid that if I do that the battery would die for good ( because it happened with my old HP Pavillion Laptop and it's sad that it's happening again whit my current PC)
Also I Can't understand the issue it's giving false stats I left it at 40% now it 75% and then it drops to 0%
These are the TEST logs results from the Battery : check test from BIOS screen :
bonjour,
Pouvez vous me dire la mémoire ram que puisse installer? j'ai 4 GO de mémoire impossible de connaitre les caractéristique max de la ram sur le support en ligne.
Merci
Hard drive errors will result from failing or failed harddrives. You will need to replace the harddrive in your laptop.
Hi@Ben158, Welcome to the HP Support Community!
I understand that you have an HP Notebook - 14-ck0079tu. I read that you had opened the laptop for cleaning purposes and tried to power it on without the fans connected. The laptop powered on then. But after connecting the fans, the laptop does not power on. Not worry, I'll do my best to help you.
Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
If the laptop does not power on then please continue with the below steps:
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hey
Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.
Thank you for your understanding.
Regards,
MarcusC
thank you
Hello, Can you tell me what ram memory can you install? I have 4 GB of memory impossible to know the max characteristics of the ram on the online support. Thank you
I reviewed your post and I understand that the battery is gone bad on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link –www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
Stay Home – Stay Safe
Welcome to the HP Support Community.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Welcome to the HP Support Community.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Can you tell me how many slots of RAM my HP Spectre x360 Convertible 15-bl1XX has and what is the standard configuration that is shipped? I beleive I have 8GB of RAM and would like to upgrade to 16GB at least so your recommendations please for RAM upgrades.
I've tried to do a UK Crucial memory check and I can't seem to find my model number in the options available. Again my PC says it's HP Spectre x360 Convertible 15-bl1XX. Are there other model numbers I should use?
I reviewed your post and I understand that there is noise from the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
Cheers!
Stay Home – Stay Safe
Ordered an Elitebook on November 28th and received a response that it was to be shipped on 12-17, delivered 12-23. When it didn't show I checked the order status page - the dates of which have never changed even though it's now weeks overdue. It appears that it has still not been assembled based on the progress graph. Since the order status page says that I should have been contacted within a day if the ship date was missed, I became concerned when that didn't happen. In the last 3 weeks I've tried to find out more through chat (disabled), e-mail and phone. I've been on hold with customer service several times, waiting as long as 2+ hours before giving up. Two calls to my salesman have gone unanswered. When in desperation I called someone else in sales (strangely, they do pick up the phone), they were unable to help me, but claimed that they would arrange to have someone contact me within 48 hours - it's been over a week with no word. I can't believe that HP is this bad - have I somehow been scammed?
DirectX is a collection of application programming interfaces (APIs) developed by Microsoft to handle tasks related to game programming and multimedia on all Microsoft-affiliated platforms. The collection of APIs provides DirectX-compatible programs with hardware-accelerated multimedia support. Among other things, DirectX provides the means for a program (game or other application) to determine your hardware capabilities and adapt its parameters to provide the best experience.
Many of the APIs present in the DirectX subsystem are mandatory and should be regarded as essential to everything from simple video playback to demanding 3D video games.
That out of the way, let's check which version of Direct X you've got:
Using this built-in Windows tool can be accessed on any Windows version by opening a Run box (Windows key + R) and typing “dxdiag“.
Updating your graphics card driver
The obvious place to start in order to solve the “DX11 feature level 10.0 is required to run the engine” error is to update your graphics card drivers. There are several ways to do so, but the ideal way to do it is using the HP Support Assistant: click here for details.
try these steps updating GEFORCE EXPERIENCE that might fix the issue
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
No, no operating system was used. These are bios battery values.
The battery was fully charged at 100 %.
The battery capacity was only at 92%, on a new device.
The battery discharged itself. After ~ one week, the battery was at 0% without any usage or operating system interference, the device was completely powered off.
Hi,
You can install a max of 2 x 8 GB of DDR3L-1600 memory in your notebook.
This would be a compatible 8 GB memory module for your notebook.
Crucial 8GB DDR3L-1600 SODIMM | CT102464BF160B | Crucial FR
This would be a compatible 4 GB memory module for your notebook.
Need Driver
