Hi! ,
Have you tried charging your laptop using a different adapter or battery?
Were there any recent windows update on the PC?
Try updating the BIOS and chipset drivers on your PC to the latest version.
Update the BIOS using this link. Click Here
Update the chipset drivers using this link. Click Here
If the issue occurred after the windows update. Uninstall the latest Windows Update from Windows 10.
In Windows, search for and open Troubleshoot settings.
Click Windows Update, and then click Run the troubleshooter. The utility scans your computer.
Follow the on-screen instructions and make any suggested changes. When done, close the troubleshooter.
If the issue persists, continue with these steps.
In Windows, search for and open Check for updates.
Under Windows Update, click View update history.
On the update history window, click Uninstall updates. A list of recent updates displays.
Click the name of the update to uninstall, and then click Uninstall.
Perform a clean boot
Sign in to the computer as an administrator. For more info, see Create a local user or administrator account in Windows 10.
Click Start, and type msconfig.
Sign in to the computer as an administrator. For more info, see Create a local user or administrator account in Windows 10.
Click Start, and type msconfig.
perform a clean boot
Select System Configuration from the search results.
Important If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
Close Task Manager.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.
Try restoring the BIOS to default and check if it helps.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
Lastly, try running a battery test from the system diagnostics page and check if the hardware components on the PC are functioning correctly.
Refer this article to know more information about running system diagnostics on the PC. Click Here
Let me know how it goes!
Take Care! 🙂
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