OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP ENVY TS 15 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
I got this computer for Christmas, and even on the first day I had this issue. My touchscreen refuses to respond unless my hands fully contact the screen with a rather large amount of force. The the screen responds with that amount of force, and I cannot use the screen normally. I have tried restarting the computer, putting it to sleep, etc. My screen is clean, I have not dropped my computer, and I have tried everything I can find to fix this problem. I am looking for specific instructions as to what I need to do to permanently resolve this problem.