Alright. Well the next step is to follow this guide to see if you can resolve the issue: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03314764&tmp_task=solveCategory&cc=us&dlc=en&jumpid=reg_r1002_usen_c-001_title_r0001&lc=en&product=5312200
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