Don't get conned into buying this fancy piece of junk. It has serious design flaws and low grade plastic components are used. Within a month of buying this laptop the hinges got jammed and started pushing the screen and screen back panel which soon gave way and cracked. After following up with HP customer care they lethargically acted on it and replaced the screen. Soon after wifi card collapsed, mouse pad had a wavy bump on it , and hinges got jammed again. On informing HP customer care about this issue they did not send anyone for 45+ DAYS even though laptop has an onsite repair warranty for a year. By now the hinge had totally jammed and cracked the whole base panel and top panel when I tried to close the screen. After 45 days of following up and laptop falling apart and rendered useless I had no choice but to personally drop the laptop at service center. Since then, It's been 3 weeks and HP says the damage is accidental and that I caused all the damage and sent a quote of 20k to replace base panel and I mean WTH ! . My hard earned 65k is gone!

Attached pictures with different stages of hinge collapsing body body cracking.

Thank you David, the problem seems to have been solved with your tip.

I had already downloaded that BIOS update, but was apprehensive of going for it after reading its 'FIXES' and 'Revision History' which only mentioned security patches and support for new batteries, nothing about fixing a date/time issue or anything close. But your confirmation gave me the confidence I needed.

Wasn't a smooth ride for me, as my current platform is Linux and the old 'HP_RECOVERY' partition is also gone with the original HDD. Too bad HP doesn't provide Linux tools for such simple but important tasks, even for their non-Windows models (e.g. cs0009tu, which is same as mine, only without windows). For sake of others like me, here's the problems I faced and how I overcame them -

1) Update Utility Needs Windows

The BIOS Update file is an .exe file which requires Windows to run and 'generate' certain files within a certain Directory structure. No easy way as simply extracting some .bin file from it > copying it to a USB drive, and showing it to some BIOS Update utility inbuilt into the system BIOS.

[Update : After successfully updating BIOS as per steps below, I tested and found that this utility can also be run on wine (I used Q4wine), thus avoiding Windows altogether. See the 'Update' at the bottom for details. Although a successful process on Windows (I guess Windows 7 or later) may save all this hassle.]

I used Windows XP 32 bit (a virtualbox VM) to run the utility (sp99212.exe). After extraction phase, it gave me 32 error messages (a pair of errors, repeating 16 times), but opened finally. These were the two errors (repeating 16 times) -

Call driver (read PCI value) failed.

and,

Error M-FD PCI read failed.

These were probably due to lack of EFI environment in the XP OS, or due to it being a virtual machine. Maybe an expert could tell better. But anyhow, it reached the expected 'BIOS Update Utility' window. After choosing 'Create Recovery USB flash drive' option came the next problem -

2) USB Flash Drive not detected by BIOS Update Utility

I used two SanDisk Cruzer Blade USB2 flash drives, one 32GB, the other 16GB, both formatted as FAT32. Neither appeared in the drive selection window. Taking a shot in the dark, I renamed them as HP-TOOLS and HP_Recovery, but it didn't help. I left it renamed as 'HP_Recovery', and moved on to try something else.

Going a step back, I chose the Copy(Copy BIOS image to any file location (Advanced users)) option. This option saved the bios files to my Desktop (after choosing it as the save location). These files were -

0849E.bin

0849E.s12

0852C.bin

0852C.s12

08498.bin

08498.s12

08656.bin

08656.s12

Their total size was 48 MB. Besides these 8 files, the utility had also created an 'EFI' folder, containing the BIOS Management utility of about 1.9 MB size,  in my windows partition (C:\).

Upto this point, I had no idea what to do with these files/folders. So doing a guesswork based on some previous experience and a BIOS manual update guide, I just copied the EFI folder to my Pendrive's root (not in some folder in it), and copied the above 8 files into a new folder named 'Hewlett-Packard' beside the EFI folder. (later I realized they were expected somewhere else).

Of course my Pendrive was not made bootable as the utility had failed to recognize it. (although now I'm not sure now if the utility makes it bootable at all, besides just 'copying' the files to correct locations). So trusting the EFI booting mechanism, I rebooted with the pendrive plugged in anyway. After which came the next problem -

3) No 'BIOS/Firmware Management' menu

After rebooting > tapping 'Esc' to get BIOS Startup menu > pressing 'F2' for 'System Diagnostics', I encountered a very simple DOS-like screen with Memory and HDD tests being the only two diagnostics options in it. No BIOS or Firmware Management option. I think this was because there was no HP_Recovery partition in my SSD, and the Pendrive, even though labelled 'HP_Recovery', was not bootable. So this menu was useless for me. So I moved on to try manually booting from the pendrive's EFI files.

4) Manual EFI Booting : BIOS Update fails

This time I chose 'F9' (boot device selection) from the startup menu, then 'Boot from EFI file' option. This option listed my pendrive as the only EFI boot option which I gladly chose. (the xubuntu on my ssd is a 'legacy mode' installation, not efi). However, instead of directly starting the Diagnostics/BIOS Management utility, it let me browse to the EFI file on my pendrive to boot from. I chose the BIOS Management Utility file (BiosMgmt.efi) located within the EFI folder on the pendrive -

EFI\HP\BIOSUpdate\BiosMgmt.efi

It booted fine, but failed to proceed with "BIOS file not found" (or a similar) message.

5) SUCCESS!Log file to the rescue.

I rebooted to try copying the BIOS files to some other location. But this time I found the newly created log file of the last failed attempt, in the EFI folder -

EFI\HP\BIOSUpdate\HpBiosUpdate.log

Among many other things, I found this line in the file -

Failed Reading BIOS Image EFI\HP\BIOS\New\08498.bin (Not Found)

So now I knew where to put the BIOS files, and exactly which one (08498.bin in my case, the others would be for other models). But I copied all the 8 files in the EFI\HP\BIOS\New\ folder just to be extra sure.

Rebooted to BIOS Startup menu > F9 > Boot from EFI file > Browsed to EFI\HP\BIOSUpdate\BiosMgmt.efi file, and this time it did boot to the much awaited BIOS Management Utility screen. It had found the new BIOS file, and in bold Red letters, it displayed this (or a similar) message -

An important bios update is pending.

After a timeout of 10 seconds (during which I could 'Cancel' the process), the update started automatically, with the warning to not interrupt the process. Description of this process (writing from memory) -

After copying the file to memory blocks and verifying it, the notebook rebooted itself.

After the reboot, the actual flashing of BIOS started.

After finishing that, the notebook rebooted 3 more times (if I remember correctly), with a few seconds intervals in-between.

During these 2-3 reboots after BIOS flashing, the screen remained blank, the LEDs kept flashing on each boot.

Next came my last, easy-fix problem -

6) New BIOS defaults : Needed change to match previous settings

The new BIOS obviously defaulted to EFI booting again, along with other factory defaults like 'Action Keys: on', 'Virtualization: off', 'Fan: always On' etc. This caused a boot failure as the Xubuntu installation on my SSD was non-EFI. To fix this, I simply entered the BIOS setup > changed the Boot mode to 'Legacy' (disabling 'Secure Boot'), along with changing the other mentioned settings (just my preferences, not necessary for booting). Rebooted > Entered the prompted code to accept the change > rebooted to my good old OS!

So far after this update I have only tried keeping the notebook powered-off, with the charger unplugged, for about half an hour. The date/time was correct after next boot. So I believe my problem is fixed. Though I can be fully confident only after keeping it powered off for more than 12 hours, which may not happen anytime soon. 🙂

UPDATE:

After testing the BIOS Update Utility (sp99212.exe) with Wine on linux, I found that it runs almost same as on XP 32 bit, throwing same errors and failing eventually the same way, but extracting the needed files which can be manually copied to the manually created EFI folder on the pen drive. This method can be used if no Windows PC is available to run the utility. Here's how -

1) On your Pen drive (formatted as FAT32), create these directories -

EFI/HP/BIOS/Current

EFI/HP/BIOS/New

EFI/HP/BIOS/Previous

EFI/HP/BIOSUpdate

EFI/HP/DEVFW/Current

EFI/HP/DEVFW/New

EFI/HP/DEVFW/Previous

2) Run the downloaded BIOS Update utility with Q4wine

3) After getting rid of the 32 error messages just like in step 1 above with Win XP, choose 'Copy' option to 'generate' the BIOS files and copy them to whichever folder you want (default is the 'Documents' folder in your Home directory).

4) Browse to the following location within your Home directory to copy the files required for EFI booting -

.wine/drive_c/users/(your username)/Temp/7zSxxx.tmp/CrisisFolder/

The xxx in the 7zS.. folder above can be any 3 characters, just look for the folder whose name starts with 7z..

5) Copy all the 5 files within the CrisisFolder to the EFI/HP/BIOSUpdate/ directory created in step 1 above.

6) Copy all the 8 files generated in step 3 above to the EFI/HP/BIOS/New/ directory created in step 1 above.

7) Close the app running on wine. Reboot to BIOS Startup menu and proceed with manual EFI booting as mentioned in step 5 of the main post above.

Ok thank you very much for the help, it was very useful.

---

 wrote:

what other labtop is compatible with my. i was wanting to take the inside of my and put it in other. but not sure

---

Which part or parts do you plan to do ? Buying new machine to put parts from old machine to it, I don't think that is a good idea in terms of money and time (by the way, time is gold).

If you wish, all 17-bs0xx (xx can be from 00 to 99) machines are compatible (one way or the other) with your 17-bs069nr machine.

Regards.

Welcome to HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Which version of windows are you upgrading to? And did you try installing the latest BIOS since you are being prompted to do it? If not, Click here to find and install the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Hello

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

Did this issue occur after a recent update, BIOS or windows? If yes, you may want to recovery the last known working BIOS to resolve the issue:

Click here to perform a harder reset on your device

If the issue persists, after the above steps, try the below:

1. Turn off the notebook.

2. Plug the notebook into a power source using the power adapter.

3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

      NOTE:

   On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

   The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

   • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

   • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

If the issue persists, from what I have read its that it has to do with Secure Boot and uEFI.

Try turning of uEFI and switching to Legacy only or try just turning off Secure Boot if your motherboard has that option: Click here for details.

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

I'm glad the driver is back, and it ideally shouldn't have any issues as such, I suggest you test the camera on youcam using the below steps, to ensure this isn't a cam issue:

To test the webcam with Cyberlink YouCam, open the software application.

1. In Windows, search for and open YouCam, or click the YouCam icon on your desktop.

2. If YouCam does not display in the list of search results, download and install the latest version of the software from the CyberLink YouCam (in English) website.

3. When the application opens, the webcam image displays on screen.

If YouCam opens and an image displays on screen, proceed with the next section to continue testing.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep us posted,

And Good luck.

Follow the below to clean the keyboard.

· Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

· Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

· Replace the battery, restart the notebook,

If nothing works, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP

we don't replace specific keys, you will need to replace the entire keyboard via HP

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

I'm looking to upgrade the memory and install a new SSD on my laptop. I just bought it from the Reliance store a week ago.

Interested in an 8GB RAM upgrade making a total of 16GB RAM and want to know what kind of SSDs can I upgrade to.

Few clarifications on this.

a) Will this upgrade void my warranty

b) What are the compatible 8GB RAM options available

c) What are the compatible 240GB/250GB SSD options available that are compatible.

Hi, i have purchased the Probook 450 G5 256 gb ssd, Can i add a 1TB Evo nvme (As the main drive) and replace the 256 gb with a cheaper 2tb ssd for storage, or does it make any difference in terms of speed if i get an even cheaper 2tb HDD instead?

Thanks in advance.

I would like to know if one can install a 1TB SSD Hard drive on this notebook.

I would like to know what the maximum RAM is for this notebook.  

I own an Envy dv7 7243cl, and I want to replace the HHDD with a solid state one.This Laptop model Support Sata III ?

I want to install a Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD as principal unit, and use the original one (Toshiba mq01abd100) as a second. 

It´ll be possible..thanks jcs

jcsavini@visualmetrica.com

This is an old machine, from my memory it has TWO HDD bays and yes you can use 2.5" SSD for primary slot and old HDD for secondary slot. You may need following part

   secondary hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 681976-001

I remember my one of my loan machines was an Envy dv7 with 2 HDD's pre-installed. Please use page 48 of the following manual

    http://h10032.www1.hp.com/ctg/Manual/c03591253.pdf

Regards.

Hi:

Yes, you can install a 1 TB, 2.5" SSD in your model in place of the existing hard drive, and if your notebook has an Intel core processor, you can install 2 x 8 GB of memory.  The service manual is incorrect regarding a max of 2 x 4 GB.

Here is the link to the Crucial memory and SSD report on your model...

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/hp-250-g3-%28core-i5-i3%29

If it has a celeron processor, it only has one memory slot, and you are maxed out at 1 x 8 GB.

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/hp-250-g3-%28celeron%29

HP 250 G3 is a series of many different models/products with many different options. Page 2 of the following munal shows you what you can have depending on what is the processor on your machine

    http://h10032.www1.hp.com/ctg/Manual/c04655216.pdf

Regards.

Its specs

   https://support.hp.com/au-en/document/c06383093

1. Warranty: only God knows because HP would work this out case-by-case. If your fault do to the upgrade then you would be out of luck.

2. RAM: You can upgrade to

   (a) 16GB: add 8GB to slot 2

   (b) 32GB : install 16GB each on both slots

  Compatible RAM:

        https://www.crucial.com/usa/en/hp-15s-du0094tu/CT15395256

        https://www.crucial.com/usa/en/hp-15s-du0094tu/CT15395218

3. SSD: Crucial says the following product is compatible guaranteed

    https://www.crucial.com/usa/en/hp-15s-du0094tu/CT15395236

You can add it to your machine.

Regards.

Thank you for replying Toad. Its seems like I have found the issue. I ran the battery and power source hardware tests in the bios and both seems to be failed. How can I fix this? I have included the Test result in this query. Also I asked some of the local techs about the issue. They said there might be a battery IC failure. They also said this can be fixed by changing the IC but there is a great risk of motherboard failure. Is there any other way to resolve this? Please write me ASAP. Thank you. 

I got a new replacement battery from Hp service center for my laptop this year July, the battery has been working so well. I just realized now that my battery drains so fast and charges so fast.
What could have happened?

Hello, the problem is still unresolved, let us know how it's going.

On topic: the battery only shows 0%, without adapter with these "0%" laptop continues to work far more than expected.