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Re: Laptop insanely slow

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It's better late than never, welcome back!

I suggest you try these documents as well: for steps to resolve issues when the Computer Is Slow before getting the SSD replaced, to be on a safer side.

 

Good luck.


HP Elitebook 840 G2 - 20 battery replacements

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Hello We have a number of HP elitebook 840 G2's in service and we have had 100% failure rate on the batteries with the following issues:

Swollen - most have swelled so bad the cover popped off

No longer charging - the batteries would simply stop charging and within a few days swell up.

 

The total number of laptops that this happened to was 20.

 

I see there was a recall in the USA about the same issue and I was wondering if Canada would have the same recall. We have spent a lot of money on the laptops and then a fair amount again to replace all the batteries.

Re: Upgrade options

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Hello David! thanks for trying to help.

 

I have done what you suggested me,  my Laptop is a 15m-bq021dx. 

 

Juan. 

Re: Ram upgrade

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Yes that would be the maximum. Your Celeron model laptop has a single slot for DDR3L-1600 SO-DIMM occupied now by a 4 gig module which could be replaced with an 8 gig module. 

 

Manual

 

Start on p. 41 to remove back cover. Inside there is this:

 

14bs.jpgmemory slots circled in red

The picture shows 2 memory slots: you will have one and then the traces where a second slot could go but no clips there for a module. 

 

8-GB     693374-005
 
 
Post back with any more questions and please accept as solution if this is the info you needed. 
 
 

Re: My HP envy ultrabook left hinge broke and now my screen wont light up

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I am also having the same problem! I have a HP laptop and the right hinge has broken meaning I can't close it. My friend had the same laptop and had the EXACT same issue a few months ago. I am so delicate with my electronics I'm gutted this has happened. It is out of warranty so what can I do? There are literally thousands of stories of the same thing so it's clearly a design flaw and not every customer's fault? Have HP done anything about this? What can i do?

Re: HP 15 Da0077tx

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Urgently yes it can:

 

Picture shows location of M.2 slot and RAM slots and M.2 slot can support PCIe/NVME M.2 2280 SSD:

 

15da.jpgRed circle = M.2 slot

Post back with any more questions and please accept as solution if its the info you needed. 

Re: My HP envy ultrabook left hinge broke and now my screen wont light up

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

Re: do my laptop has a ssd slot?

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Well, you have to provide the full model number. 15-da0xxx is a model series and most laptops in that series will have a port for an M.2 SSD but not all. In all of them you can replace a 2.5 inch standard mechanical hard drive with a 2.5 inch SATA SSD however. But we would like to help you with advice tailored for your specific model if possible. 


Re: Charging port stopped working

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The model number is 13-4003dx and serial number 5CD5233WMS 

 

Best Buy didn’t suggest anything. But I do know someone that suggested possible replacing the power jack harness cable? If nothing can be replaced individually then yes, I’m aware it would be better to just get a new laptop. 

Re: Laptop only charges when shut down or in sleep mode

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Hi Kumar, first of all thanks allot for the help bud. So i replaced my AC Adapter earlier today with a newer one and the issue's resolved! Again, thanks allot

Re: Need replacement tips for my Active Pen Stylus

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Surface Pro 3 tips fit and work at least as well as the originals. 

 

Enjoy.

Re: HP Spectre 13-ap0001nn - Display + top lid cover

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This is a description of the screen:

 

33.8 cm (13.3") diagonal FHD IPS micro-edge WLED-backlit touch screen with Corning® Gorilla® Glass NBT™ (1920 x 1080)

 

Manual

 

HP only offers the screens as part of the entire hinges up assembly and either of these would work in your laptop:

 
13.3-in, FHD, BrightView, Ultra Slim TouchScreen display assembly L37648-001
13.3-in, FHD, BrightView, Ultra Slim TouchScreen display assembly L37649-001
 
I am not finding this part anywhere in the EU. HP Parts Store, amazon, eBay all are out of them or never had them. 
 
This site seems to have it for a crazy price:
 
 
As does this site at a better price but something about the site looks sketchy to me:
 
 
Nothing on US eBay.
 
Let me know if any of the above pan out for you. 
 
 
 

A dvd disappeared into my laptop's dvd drive. How do I get it out?

Re: Does my laptop have an M.2 port (SATA 3 or PCIe)? + Maximum SSD capacity supported

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I have installed M.2 SSDs in multiple dozens of laptops at this point. I have never seen a case where an M.2 slot can accept a PCIe/NVME and not alternately accept a SATA M.2. I believe this is inherent in the architecture of the hardware. But you ask:

 

have you read somewhere in my laptop's documentation that it actually supports both  PCIe AND SATA 3 at the same time, so it doesn't matter what type of SSD I buy?

 

You can read it yourself in the excerpt of the Manual you posted. The list of possible M.2 SSDs includes a couple PCIe/NVME types and a SATA type. That is how the Experts here figure this out. There are also many cases where the laptop ONLY can take a SATA M.2. In that case all the HP Replacement parts mentioned in the manual will be SATA. That is not what is happening here. 

 

So that is how we reached the conclusion that you can use either one. 

 

Post back with any more questions and please accept as solution if its the info you needed. 

Re: update ssd


Re: Replacement battery for Envy Notebook - 17t-s000 CTO

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Hi

 

Welcome to the HP Support Community. 

 

Please Contact HP in your region to order a replacement battery for your computer. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Re: HP Spectre 13-ap0001nn - Display + top lid cover

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yep i was trying all before i came here for help

 

but thanks for trying out for me too

 

about that price its crazy i will better buy new one :)

 

and the 2nd page indeed its sketchy

Re: Can Someone tell me what slot it is ....

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 wrote:

Thank you sir , But the question is , is it an Express Card Slot for inserting eGPU by Express Card connection GPU dock


 

 

I did answer your question above :

 

    None of them is suitable for an eGPU.

 

The above slot is for a memory card. Many people use SD cards, they have same shape and size (different capacity) as  the following card. Nearly all digital cameras support this type of cards.

 

   Sandisk Extreme Pro SDXC 512GB U3 170/90MB/S SDSDXXY-512G-GN4IN

 

Regards. 

Re: Touchpad/cursor stopped working on HP Envy x360

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Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you tried using external "Mouse"?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

charging problem after up grading from e-2 amd to A12 amd.

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I upgraded my hp15ba model from e2 to AMD  a12 motherboard. If I remove the charging cable and come back later to charge the laptop it will not show that it is charging and the charging light is off. I have to remove the charging cable and remove the battery. Then I reinstall the charging cable The light comes on and I reinstall battery it will charge until I remove the charging cable. Never had a problem until I upgrade.

Can anyone help? Do I have a bad motherrbord?

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