Bought this laptop in September 2016, but have always had consistent battery problems with it. Got it sent to HP under warranty back in June 2017, as the laptop would die when on 40% or so. The battery was meant to last 3 hours, however this kept getting reduced until it would only last 20 minutes of charge. This problem was fixed when sent to HP, or so I thought.
The problem has reappreared, since March 2018, the battery does not last when not plugged in to charge. Its got so bad now, that it dies within 5 minutes of being off the charger, even though it says it is 100% charged.
How do I rectify this? The problem was clearly never fixed properly in the first place, I have never had any issue like this with any other laptop. I cannot reach any customer support becaue the warranty went out on September 2017, however, this is a problem that was not cleary fixed when under warranty.
I dont think there is anything I can do, as when I did contact HP, they told me that only they could fix it, after remotely carrying out several diagnostic tests.
I do not have this remote diagnostic option now as it is out of warranty, I can only talk to a virtual agent which is no good to me, or pay for support which I would not see as fair.
Can anyone direct me in what to do here?
Thank you!
