HP ENVY Notebook
V9E98AV
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Re: RealSense Camera Missing in Device Manager After Windows 10 1709 Update
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Re: Replace hard drive in my all-in-one 24-g049c with an SSD?
Here is a Manual showing how to do the replacement:
Yes an SSD in place of the hard drive is the best single upgrade you can do. Well worth it and your computer is new enough to profit from the upgrade. Your hard drive is a 3.5 inch desktop drive and all SSDs on the market now are 2.5 inch wide and 7 mm thick. In order to install the SSD where the hard drive is now you need a 2.5 inch to 3.5 inch adapter.
I like the Samsung 850 Evo SSD it's the best consumer grade SSD on the market but does tend to be priced to reflect that. You can buy on price. Western Digital makes good ones, Kingston, Adata.
Post back with any other questions. Happy to kick around software transfer/reinstallation.
If this is "the Answer" please click "Accept as Solution" to help others find it.
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Re: Motherboard replacement
No the motherboard is integral to the laptop. You must use a motherboard designed for your model series. In other words, it has to be one of the motherboards listed in the Service Manual for your model.
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Re: RealSense Camera Missing in Device Manager After Windows 10 1709 Update
Hi
Please download and install the driver on the below link and check.
https://downloadmirror.intel.com/25044/eng/intel_rs_dcm_sr300_3.3.27.5718.exe
Let me know how it goes.
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Re: Alternative to Simple Pass?
Which version of SimplePass have you installed?
This version is the latest (at this writing), having been released a little over a year ago:
sp76923 HP SimplePass V8.01.62A W7-W10 32/64bit
In general, this version will work with your installed Synaptics / Validity Sensor Driver.
Four possible systems in your model group:
- HP ENVY TouchSmart 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR)
- HP ENVY TouchSmart 15t-j100 Select Edition CTO Notebook PC (ENERGY STAR)
- HP ENVY 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR)
- HP ENVY 15t-j100 Select Edition CTO Notebook PC (ENERGY STAR)
Example
HP ENVY TouchSmart 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR)
Driver listed for this example system:
Validity Fingerprint Sensor Driver - Windows 7
[Operating Systems]
W764PR=OEM
[Devices]
USB\VID_138A&PID_0050="Validity Sensor(WBF) (PID=0050)"
Try / Consider this newer Driver:
sp74365 Validity Sensor V4.5.327.0A W10-64bit OEM
- Driver Consumer Notebooks as listed: sp74365 Validity Sensor V4.5.327.0A W10-64bit – CVA Info
[Operating Systems]
WT64=OEM
W764PR=OEM
[Devices]
USB\VID_138A&PID_0050="Validity Sensors (WBF) (PID=0050)"
- (Re)Install the Validity Driver first
- Restart the computer and log in
- Download and install the Latest SimplePass over the top of your existing version (assuming you have installed Any SimplePass version 8.x)
- Restart the computer and log in
Caveat:
IF for some reason, you are running AuthenTec SimplePass any version 6.x, the older program must be uninstalled (and the computer Restarted) BEFORE you install SimplePass 8.x
Why remove old 6.x SimplePass?
SimplePass versions 6.x were written by a different company (so the code is different).
NOTE:
SimplePass is normally easy to set up and run on Windows 7 -- no weird Windows Hello and PIN in W7.
Conversely, Windows 7 is old now; keeping Windows updated is sometimes a challenge.
SimplePass Likes an updated Operating System.
SimplePass also likes the HP Drivers to be updated -- also can be challenging because Windows 7 is older, stable, and perhaps not as frequently provided with updates.
Reference
Dragon Document – Collection of Help, suggestions, and examples:
Instructions to Upgrade HP SimplePass
Read section: Dragon Document Guidelines
Thank you for participating in the HP Community Forum.
We are a community of HPenthusiasts dedicated to supporting HP devices and technology.
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Re: Motherboard
Hi,
Your machine has
2 slots: DDR3L-1600MHz Dual Channel Support (Core processors)
Supports dual-channel memory
Supports up to 16 GB of system RAM in the following configurations:
- 16384-MB total system memory (8192×2) or (4096×2) (not for 32-bit operating system or Windows
7 Home) - 12288-MB total system memory (8192×1 + 4096×1) (not for 32-bit operating system or Windows 7
Home) - 8192-MB total system memory (8192×1) or (4096×2) (not for 32-bit operating system)
- 6144-MB total system memory (4096×1 + 2048×1) (not for 32-bit operating system)
- 4096-MB total system memory (4096×1) or (2048×2)
- 2048-MB total system memory (2048×1)
Your machine currently has 6GB you can upgrade to
- 8GB: buy same 4GB of the existing RAM and discard 2GB stick
- 12GB: buy 8GB stick and discard 2GB stick
- 16GB: buy 2 8GB sitcks and discard both old sticks
Part numbers are
8-GB (PC3L, 12800, 1600-MHz) 693374-005
4-GB (PC3L, 12800, 1600-MHz) 691740-005
You can buy RAM from HP Store or use part number to buy elsewhere. Amazon may stock them.
Regarda.
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Re: Hp 3D drive guard app not working in my device
Just a note: The
https://support.hp.com/bg-en/document/c05841987
is to remove the software and stop error message. HP may realese new software fix at a later date.
Regards.
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Re: My webcam has stopped working and the light stays on constantly
Greetings
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to use the webcam in your notebook, is that right?
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to assist you.
Have you tried to use the camera on different applications?
Recommend you do a right-click on the Windows button and open device manager.
Expand Imaging devices.
Uninstall the Webcam.
Restart your computer.
Open HP Recovery manager and install the driver from the recovery manager. Click here.
If the issue persists, please try the steps suggested in this HP Article.
Let me know if this Helped.
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Re: RealSense Camera Missing in Device Manager After Windows 10 1709 Update
Hi
You can try performing a push button reset and check if it helps.
https://support.hp.com/us-en/document/c04742289
NOTE: This will not downgrade the operating system.
Let me know how it goes.
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Re: Motherboard
Perfect.thank you so much
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Re: HP-15-BS576TX BIOS update issues problems failures
In my original post (OP) above, in the context of BIOS update I have referred to three (#3) attributes of an HP-15-BS576TX MotherBoard.
1. Mother Board ID : HP-832B
2. Mother Board Hardware Rev Num : 23.27 (specific to my MB)
3. Mother Board CT-Number : PGNEPM31W88BB3 (again specific to my MB)
As I mentioned in the OP, the 1st & 3rd (including their legends) are obtained from BIOS "System Info", by pressing "F1" on system ReBoot .
Whereas the 2nd item is obtained from the "CPU-Z" utility's "MainBoard" Tab (#3rd tab), located just right side of where it displays the Model/MotherBoard-ID. I myself have just given it its legend "Mother Board Hardware Rev Num".
These are based on my educated guess & plain common sense, rather than an indepth knowledge on this parameters.
So I would request the established "HP experts" & "Top Solution Authors" here in this forum to throw more light into these three MB attributes/terms, & explain which ones are unique to the particular model "HP-15-BS576TX", and which are not.
I assume the following:-
1. MB-ID = HP-832B remains common for all "HP-15-BS576TX" motherboards.
2. MB Hardware Rev Num, changes whenever there is new MB-PCB design/layout change,
and so will be common to a group of "HP-15-BS576TX" motherboards which are produced for a period of time.
3. MB CT-number may be unique to each mother board, made by HP for "HP-15-BS576TX".
But as I said earlier these are my guesses, based on my experience.
It is upto the HP experts to correct me, & provide a correct perspective, & better understanding.
rgds
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Re: Upgrade 1tb hd to an ssd for Pavilion 15-au100nj
Hello;
Allow me to welcome you to the HP forums!
HP will not do a system transfer under the existing warranty because that is not what the warranty covers.
If you want HP to do this, you would have to pay for it to be done -- and you should first check with HP Customer Support to see if HP is even willing to do this (as I suspect, they will NOT be willing to do).
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, it is likely that HP Customer Support will be closed tomorrow and through the weekend, so you might have to wait until Monday to check with them.
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Re: Alternative to Simple Pass?
This morning I had Simple Pass V 8.0.1.53. I checked for updates. "No updates available" came up...4 times one after the other after the other. 5 minutes later when I'd moved on to another tab "Update available" popped up. It was 8.0.1.62. I installed it. Now looking at the .exe files installed in the Simple Pass folder there are a mixture of .46, .53 & .62.
As far as the model number is concerned all I have recorded is:
HP Envy Model 15t-j100
Product #: E9W31AV
Whether that is suficient to determine the exact model I don't know.
As for updating to Win 10, won't happen. Tried that, hate it almost as much as W 8. I bought this machine at the end of 2014. Win 7 was not that old then, but this Simple Pass has never worked. As I said I was able to get it to save the Windows log in, but since then nothing. I wouldn't mind, I'm okay with Roboform, but my wife wants to use this machine and she needs something simple, I mean really simple, which this isn't.
If the hardware is compatible with other software I'd rather start over from scratch than struggling with Simple Pass. Do you know if this is possible.
Thanks for your help,
David
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Re: Laptop - Vibrating Noise (single fan).
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I understand the laptop is heating up and there's a vibrating noise from the fan,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Have you attempted to clean the vents or use a cooling pad?
While you respond to that, here's what you need to do:
I have a few recommendations:
Updating your Notebook computer BIOS
Keeping notebook air vents clear and clean
Increasing the efficiency of the notebook to reduce heat
Using Windows Task Manager to identify corrupt processes
Selecting power saves settings to shut off your computer when it is not in use
For more details: Click here
NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.
Also, to avoid the CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.
That said, it's best you Contact HP to have the device either repaired/replaced if the issue persists after the above steps are completed, HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" button for my efforts to help you.
Have a great day!
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upgrade memory on HP Pavilion x360
I have an HP Pavilion x360 Model# 13-s120nr with 4 GB Ram can it be upgraded to 8 GB Ram?
It has an Intel Core i3-6100u CPU@2.30GHz processor
Thanks
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Re: Quality control issue HP Spectre X360 late 2017
Contact HP Support:
You will need Serial number.Easiest way to get that info- minimize all open windows so you can see desktop screen. Next hold the fn key and press esc key.
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Re: 13" Spectre X360, always-on fan for no reason
Thank you for posting on the HP Support Forums,
I understand your concern and to help you out,
I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any).
You should be contacted within 4 business days (Excluding Holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren't contacted within 4-5 business days.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
And Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
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Re: Keyboard not working in aeroplane mode...
Thank you for responding,
It's great to have you back 
I have a few recommendations to assist you:
- Restore the BIOS to default,
- Update the BIOS: Click here to find and install it.
- Check if an external keyboard works fine when the Airplane mode is turned on
(To determine if this is a hardware or software related issue).
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
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Re: Backlight button and buzzing noising
Greetings
Welcome to HP Forums and Thanks for the post.
I understand that you are getting a noise from your computer when you turn the backlight on, is that right?
Not to worry, I will be glad to assist you.
May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.
Request you run HP Support Assistant on your computer to make sure BIOS and chipset are updated. Click here.
If the issue persists after restarting your computer after the updates, please contact our phone support team to check the service options available for your computer.
Keep me posted.
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Re: HP laptop won't hold a charge
same as the laptop - haven't replaced it yet. So a few years old. However I was focused on the "holding a charge" stat above...if that has nothing to do with it, happy to replace, just wasn't sure that was the actual issue
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