So I have the ENVY laptop and the HP G5 Hub, since Feb 2021. CRAZY issues here:
I have 2 27" screens connected via the hub, evrthoing works perfectly UNTIL I go online. I get numerous crash outs (Blue Screen) when I simply use a website, i.e., click on any HTML page that has any features, scripts, pop up menus, anything other than straight text. If I click on a link _ bam_ crash!
It also occurs whilst watching (streaming) in AMazon Prime, within the film - the film will freeze then _bam_ crash.
Other issues include, not showing the images coded into emails, images, gifs coded into web pages, certain logins cannot be proceeded, the displays justz do not show the content - UNLESS I do a browser refresh, THEN the images appear - AND NO, it has nothing to do with the browser settings as I test this using just the laptop...
The error message is always the same:
KMODE_EXCEPTION_NOT_HANDLED
Error cause: rtux64w10.sys
Some research leans towards the hub from what I've found.
OH, when the Hub is not attached, the ENVY runs perfectly - I have done several attempts at reproducing the bug withouth the hub and the laptop works as it should.
Any clues to resolving this would be GREAT, otherwise I'll be returning the G5 Hub back to HP.....
Thanks,
DX