Thank you Mario for your quick reply.
1. Product Number of my laptop is “BOP65PA#ACJ” and model number is “g6-2014TX”
2. Operating System “Windows 7 Home Basic, 64 bit”
3. I have not installed any hardware after purchasing the laptop
4. I have installed some free softwares like Adobe Reader, Photoshop etc
Will be looking forward for your kind reply.
Roy