It is normal. I was provided an Envy 17-j029nr as a "loaner/tester" by HP to facilitate my participation in this Forum. My ONLY complaint is keyboard flex and nonresponsiveness. It will not recognize double letters. If I try to type "letters" it always comes out "leters" unless I slow down and punch the "t" twice very distinctly and slowly. I am thinking about trying to remove the keyboard and possibly stick a piece of thin rigid steel plate under the keyboard to hold it up but the keyboard is an island key type and not easy to get to and I cannot disassemble it too much.
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