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Re: Hp Envy 17 CPU/GPU problem?

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Hi Lawl,

 

Welcome to the HP Forums!

 

For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

Thank you for your post, I will do my best to help.

 

I understand that your notebook is overheating. Here is a link, to assist you with Troubleshooting an Overheating and Auto Shutdown Issue.

 You can run diagnotics to test for hardware failure. Testing for Hardware Failures (Windows 8).

 

If this is not resolved, as the notebook is less then 1 yr old, it should still be in warranty. You can contact HP support for assistance. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.HP Technical Support Sitemap


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