Hello again RicTech,
I am glad to hear you were able to access the files. The only thing I can think of given what you have posted is to check to ensure that you have updated the optical drive drivers on your computer. To do this I would recommend running the HP Support Assistant to update all your HP drivers and ensuring that you have run all your Windows Updates as well.
If you could re-post with the results it will help others in the future that have the same issue. Thank you for posting on the HP Forums. Have a great day!