I just gotta say something about that keyboard situation: you need to learn how to type without looking at the keys. I typed this entire response without once looking at my keyboard. As far as your printer experience is concerned, I'm sure it's frustrating, I don't like doing business with people in the Phillipines, either. That's the absolute worst part of calling HP. But, I DO INSIST that I speak with someone on American Soil. I've gone so far as to look up where their offices are located via Google, and called some of those offices directly.
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